Privacy and cookies

Support

Cookies are small text files that are placed on your computer or device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use cookies for a range of tasks

These include allowing you to browse between pages effectively, recording and storing your preferences and generally improving your online experience. They can also help to ensure that adverts you see online are more relevant to you.

If you visit our website, we may deploy these technologies to provide an online service more suited to the device you visit on, as well as to prevent and detect fraud, and so keep you secure. When you visit our website, we collect information about your use of the site, such as information about the device or browser you use to access the site (including device type, operating system, screen resolution and so forth), the way you interact with it, and the IP address your device connects from. You may not be able to initiate or complete some activities within our secure online services unless these cookies or similar technologies are installed.

Some of the cookies we set are ‘session cookies’, which remain only for the duration of your browser session and are deleted when you exit your web browser. Others are ‘persistent cookies’, which remain on your device or computer for a period of time after you have exited your web browser.

Anonymous and pseudonymous cookie data

The vast majority of data stored in the cookies placed by our website records anonymous information – that is, information that cannot be associated with an individual person. There are some occasions, like when we need to record your preferences, when we do need to record information in cookies that relate to you. However, whenever we do this, the cookie information is stored in a way that the data cannot be attributed to you, without linking it to additional information that is separately and securely stored on Averda systems. This is called pseudonymous data.

Cookies in emails

In addition to the cookies we use on this website, we also use cookies and similar technologies in some emails and push notifications. These help us to understand whether you have opened the email and how you have engaged with it; knowing which articles are most popular with our customers helps us to improve and optimise our content for the future. Cookies will also be set if you click on any link within the email.

Types of cookies

The cookies used by us are based on the International Chamber of Commerce guide for cookie categories:

  • Strictly necessary
  • Performance
  • Functionality

Strictly necessary’ cookies are essential in order to enable you to move around our website and use its features safely, such as accessing secure areas of our website. Without these essential cookies, services you have specifically asked for cannot be provided, such as asking for a quote or applying for one of our services. These cookies do not gather information about you that could be used for marketing or retargeting purposes, nor do they remember where you have been on the internet.This category of cookies cannot be disabled.

Some examples of strictly necessary cookies used on our websites are:

  • ASP.NET_SessionId
  • CookieConsent

‘Performance cookies’ collect information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you directly – all the information collected is anonymous or pseudonymous. Performance cookies are not used to target you with online advertising; without these cookies, we can’t learn how our websites and applications are performing, and so help us improve your digital browsing experience.

In limited cases for online application issues, these cookies enable us to identify specific issues you may have had.
Some examples of performance cookies used on our websites are.

  • VISITOR_INFO1_LIVE
  • @@History/@@scroll|#

Functionality’ cookies are used to provide other services such as certain navigation elements of the website which enhance your browsing experience. They can also enable us to remember setting choices you make to improve your visit.

These cookies may be used to ensure that all our services and communications are relevant to you. The information these cookies collect cannot track your browsing activity on other websites. Without these cookies, our web sites may not be able to remember choices you've previously made or personalise your browsing experience.
Some examples of Functionality Cookies used on our websites are:

  • GPS
  • SC_EXPVIEW

What if you don't want cookies

If you wish to restrict or block the cookies which are set by averda.com, or indeed any other website, or if you wish to receive notification of cookie placement requests or decline cookies completely, you can do this through your browser settings. The Help function within your browser should tell you how.

If you want to disable all cookies, please be aware this will make browsing our website much slower and some of the features described above when using strictly necessary, performance and functionality cookies will not be available to you.
However, we understand that this is your decision and you can find more information on how to control your cookies via your browser settings at: http://www.allaboutcookies.org... and http://www.youronlinechoices.eu/

NameDurationExplanation
__ga2 yearsThis site uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate our use of our website and compile reports on user activity.Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this site, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
__gatSessionN/A
_gidSessionN/A
SC_ANALYTICS_GLOBAL_COOKIE10 yearsThis cookie is used for analytics purposes to help us identify repeated visits by a single user.
SC_EXPVIEW-This analytics cookie is provided by Sitecore. It stores whether or not the Sitecore Experience View Mode is enabled. This cookie is not used to identify individuals using the website.
aether30 minsWe use Gaia Insight to enable us to understand how visitors interact with this site particularly the paths visitors take through the site. This data is used to help understand how visitors interact with the site and the way in which they navigate through it. Your IP address and other personally identifiable data is not associated with any other data held by Gaia Insight.
_ceg.s3 monthsWe use Crazy Egg to see how visitors interact with areas of a page. No personally identifiable data is captured during this process.
_ceg.u3 monthsWe use Crazy Egg to see how visitors interact with areas of a page. No personally identifiable data is captured during this process.
GPSSessionYouTube registers a unique ID on mobile devices to enable tracking based on geographical GPS location.
YSCSessionYouTube registers unique ID to keep statistics of what videos from YouTube you have seen.
VISITOR_INFO1_LIVE179 daysYouTube tries to estimate your bandwidth for YouTube videos.
NameDurationExplanation
ASP.NET_SessionidSessionThis cookie is set by ASP.NET itself to store session data. This cookie will be deleted when the sessions end. This cookie is not used to identify individuals using the Website.
ASPSESSIONID#SessionThis cookie is set by ASP.NET itself to store session data. This cookie will be deleted when the sessions end. The cookie is not used to identify individuals using the Website.
CookieConsent1 yearWe use this cookie to determine when the cookie disclaimer message has been closed in order that it is not then shown on subsequent visits.
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